Quality Policy
“In the last three years we have had no defects and have achieved a real ‘right first time’ process.”
Roland Gibbins (GM)
Henderson & Taylor (Public Works) Limited have a company culture of excellence.
- Excellence in our safety record
- Excellence in our training
- Excellence in our quality of work
- Excellence in our sense of duty and care to the public
- Excellence in our relationships with clients
- Excellence in our relationships with suppliers
Our reward is a position of pride within the community.
Our foreman and gangers hate to be criticised about their work. They will guarantee to carry out their work to the highest standards and without defects.
Our current success is achieved through a combination of planning, procedures, communications, expertise and training, and a culture of excellence. We do not cut corners!
All of our management know this to be true and act accordingly. This attitude permeates through the company at every level. The result is a zero defects process. The ‘right first time’ attitude starts with the company culture. However, it is the procedures which translate this attitude into the requisite work processes.
Henderson and Taylor (Public Works) Limited have an ISO9001: 2008 accredited Quality Management System. This system was developed by our management over years of working within the construction industry. The independent assessors audited our ‘in house’ procedures and determined that they surpassed ISO9001 requirements.
Henderson & Taylor are committed to:
- Developing a quality management system which is appropriate to its operation
- Identifying and providing relevant training when & where required
- Assessing each project undertaken to develop a suitable quality plan that addresses all aspects of the construction process.
- Promoting a culture of quality awareness and responsibility through leadership, communication and training, for direct employees, suppliers and subcontractors.
- Conducting regular reviews at all levels to monitor performance and produce plans for improvement.
- Integrating systems for Safety, Health, Environmental and Quality to ensure a seamless effective management system.
- Working at all levels on the principles of ‘right first time’ construction.
Through ongoing investment in our personnel and by monitoring quality performance indicators via both internal and external benchmarking systems, Henderson& Taylor continue to strive to enhance working practices
“The first step in a ‘right first time process, is to work together with the client’s staff, as opposed to working for them”
J. Lynch (MD)
